When WayPAY payment service is active, the current booking and rental checkout sends card payments through Stripe. Stripe handles sensitive payment details, while WayPAY records the related payment and booking or rental status.
How does WayPAY process card payments?
WayPAY creates the payment through Stripe for the relevant booking or rental. Stripe handles the card-payment step and WayPAY records the resulting status.
Does WayPAY store the card number?
The checkout sends sensitive card-payment details to Stripe. The WayPAY application stores the operational payment status and Stripe references used by the workflow.
What does card payment cost?
WayPAY has a 5% fee on successful platform payments, the same rate for all customers. Stripe or other payment providers can charge additional fees.
Why offer card at all when MobilePay exists?
Card is the method that works everywhere. MobilePay covers Denmark well, but a Norwegian, Swedish, German or British customer booking a Danish salon or renting a bike in Copenhagen will not have it. Card is what lets a business take money from someone outside its home market, which matters most for tourism-facing rentals and for clinics near a border.
What is 3-D Secure and will it cost me bookings?
It is the step where the bank asks the cardholder to confirm the payment in their banking app. Under European rules it applies to most consumer card payments, so it is not optional. It does add a step, and a small number of customers drop out there -- usually because they do not have their phone to hand rather than because they changed their mind. That is the trade for the liability shift it provides on fraudulent charges.
What happens if a customer disputes a charge?
The card network opens a chargeback and Stripe asks for evidence. For a booking business the evidence that decides these cases is boring and specific: the booking confirmation, the timestamp, the cancellation terms the customer accepted, and any record of attendance. This is the reason payouts carry a delay -- disputes surface after the service date, and the money needs to still be reachable.
Can I take a deposit rather than the full amount?
Yes, and for higher-value bookings it is often the better call. A deposit is enough to make a cancellation cost the customer something, which is what actually reduces no-shows, while leaving the balance to be settled on the day. The fee applies to what is processed, so a smaller deposit also means a smaller fee.