WayPAY uses Stripe Connect in its payment onboarding. A business provides the information required by Stripe, and the WayPAY application checks whether charges and submitted details are enabled before treating embedded onboarding as complete.
Why does WayPAY use Stripe Connect?
Stripe Connect provides the connected-account and payment infrastructure used by the current WayPAY payment workflow.
Is Stripe onboarding required for the free core modules?
Payment service is optional. Stripe onboarding is relevant when the business wants to process payments through WayPAY.
Are Stripe fees included in WayPAY's standard fee?
Do not assume that they are included. WayPAY's legal terms state that payment providers, banks, or card networks may charge additional fees.
What does Stripe ask for during onboarding?
Stripe collects what it needs to verify a business before it will enable charges: the legal entity and its registration number, the address, the bank account payouts should reach, and identity details for the person representing the business. WayPAY does not decide that list and cannot shorten it — the requirements come from financial regulation and vary by country.
How do I know when onboarding is actually finished?
Completing the Stripe form is not the same as being live. WayPAY checks two Stripe flags before it treats onboarding as complete: whether charges are enabled, and whether the required details have been submitted. Both have to be true. If Stripe asks for a further document days later — which happens — charges can be paused again until it is supplied.
When does the money reach my bank account?
Funds settle into your own Stripe connected account and are paid out on a delay set per WayPAY customer, 14 days by default. The delay exists because a prepaid booking can be refunded or disputed after the fact, and paying out instantly would mean clawing money back from a business that has already spent it.
Who holds the money before payout?
Stripe does, in your connected account — not WayPAY. That distinction matters if a business ever wants to leave: the payment relationship and the balance are yours, and WayPAY takes its 5% of completed payments as an application fee on top of the transaction rather than by holding your funds.
What happens to the WayPAY fee on a refund?
Refunds are issued through the same Stripe payment, and how the platform fee behaves on a refund is a setting on the charge rather than something that changes per transaction. If you refund often — deposits on cancelled rentals, for example — confirm the current behaviour before you build a policy around it rather than assuming either answer.