WayPAY's clinic solution gives physiotherapy practices, massage clinics, osteopathy studios, and other appointment-based health businesses a complete booking and payment system. Patients book online, pay upfront, receive reminders, and the clinic runs with less admin and fewer empty slots.
What does the WayPAY clinic solution include?
WayPAY's clinic solution includes: per-practitioner availability calendars, online booking with upfront payment or deposit collection, configurable cancellation policies, automatic appointment reminders (SMS or email), invoice and receipt generation, and a dashboard showing upcoming appointments and revenue. Multi-practitioner clinics see all practitioners in one view.
How does WayPAY protect clinic revenue from no-shows?
Clinics can configure a payment or deposit requirement when payment service is active. The clinic defines its cancellation terms and communicates them in the booking flow.
Can a solo practitioner use WayPAY?
Yes. Solo practitioners can use the same booking workflow. The named core modules cost 0 kr per month; payment service and other optional services are activated separately.
How much does a no-show actually cost a clinic?
The full value of the slot, because a treatment hour cannot be resold once it has passed. A practitioner running 30 appointments a week at 500 kr with a 10% no-show rate is losing roughly 1,500 kr a week -- more than most clinics spend on software in a month. That arithmetic is why prepayment tends to pay for itself faster in clinics than anywhere else.
Will patients accept paying before an appointment?
Generally yes, provided the terms are visible before they confirm rather than sprung at the end. The pattern that causes complaints is a cancellation fee nobody was told about. The pattern that works is stating the window and the amount in the booking flow, so the patient agrees to it at the point of booking and there is a record that they did.
What about patient data and GDPR?
Treat the booking system as holding personal data and nothing more sensitive than it needs to. A booking record carries a name, contact details and an appointment time; clinical notes belong in your journal system, not in a booking field. WayPAY publishes a data processing agreement covering the processing it performs on your behalf -- read it against how your practice is actually regulated, because health data obligations vary by country and by profession.
Can several practitioners share one clinic account?
Yes. Each practitioner gets their own availability calendar while the clinic sees all of them in one view, which is what lets a patient book "any physiotherapist on Thursday" rather than having to know who is working. Services can differ per practitioner, so a clinic mixing physiotherapy and massage does not have to pretend the two have the same duration or price.
How do reminders change the no-show rate?
Reminders and prepayment solve different halves of the problem. A reminder addresses forgetting, which is most no-shows in a clinic with regular patients. Prepayment addresses deciding not to come, which is the harder half. Clinics with a settled patient base often get most of the benefit from reminders alone; new-patient-heavy practices usually need both.