If you are considering adding online booking to your service business, you probably have questions about cost, setup complexity, payment methods, and how to handle cancellations. This FAQ covers the questions we hear most often.
How much does a booking system cost?
Booking system pricing varies widely. Some charge a flat monthly fee (typically 300--1500 DKK/month) regardless of booking volume. WayPAY charges 0 kr/month and takes a percentage only on completed transactions -- you pay when you earn. For small and medium businesses with irregular booking volume, this model is usually significantly cheaper.
Do I need a separate payment terminal if I use a booking system?
No. With a booking system that includes payment collection like WayPAY, customers pay at the time of booking online via card, MobilePay, Vipps, or Swish. You do not need a physical terminal for bookings. If you also have walk-in customers who pay in person, you can keep a terminal for those transactions while all pre-booked appointments are handled digitally.
What happens when a customer cancels?
Cancellation handling depends on your policy. With WayPAY, you set a cancellation window -- for example, free cancellation up to 24 hours before. If the customer cancels within the allowed window, the payment is automatically refunded. If they cancel late or do not show, the deposit or full payment is retained according to your policy. You do not handle refunds manually.
How long does it take to get started?
Most businesses are live in under two hours. You create a WayPAY account, connect Stripe for payments, add your services and pricing, configure your availability, and share the booking link. No developer or technical skills are required. WayPAY also provides setup support if you get stuck.
Can customers book in Danish, Norwegian, or Swedish?
Yes. WayPAY supports Danish, Norwegian, Swedish, and English. The customer-facing booking flow and confirmation emails use the language that matches the customer's context. The business dashboard is available in all four languages.